Privacy Policy

Privacy Policy for Foshan Nanhai Skinmate Technology Co., Ltd

Last Updated: [2025/8/22]

Thank you for visiting salonskinmate.com (the “website”) and choosing Foshan Nanhai Skinmate Technology Co., Ltd (hereinafter “we”, “us”, “our”). We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our Website, place an order, or interact with our services. By accessing or using our Website, you acknowledge that you have read, understood, and agree to the terms of this Policy.

1. Information We Collect

We may collect two types of information: Personal Data (information that identifies you) and Non-Personal Data (anonymous or aggregated information).

1.1 Personal Data

We collect Personal Data only when you provide it voluntarily or as necessary to fulfill our services, including but not limited to:

  • Contact details: Name, email address, phone number, shipping/billing address, country/region.
  • Order information: Order number, product selections (e.g., salon chairs, styling stations), payment method details (we do not store full credit card information—see Section 4 for third-party payment processors), and delivery preferences.
  • Communication data: Content of emails, live chat messages, or inquiry forms you send to our customer service (e.g., questions about product dimensions, customization requests).
  • Marketing consent: If you subscribe to our newsletter or promotional updates, we collect your consent to receive such communications.

1.2 Non-Personal Data

We automatically collect Non-Personal Data to improve our Website and user experience, including:

  • Website usage data: Pages visited, time spent on the Website, device type (e.g., laptop, mobile), browser version, IP address (anonymized where required by law), and referral source (e.g., Google search, social media).
  • Cookie data: We use cookies (small text files stored on your device) to track preferences, remember your session, and analyze traffic. See Section 3 for details on cookie management.

2. How We Use Your Information

We use your data only for legitimate purposes outlined below, and in compliance with applicable laws (e.g., GDPR, CCPA):

  • Process and fulfill orders: Verify your identity, arrange production (for custom salon furniture), coordinate shipping, and send order confirmations/tracking updates.
  • Provide customer service: Respond to your inquiries, resolve issues (e.g., product defects, delivery delays), and follow up on your feedback.
  • Improve our services: Analyze Website usage to optimize design, update product offerings (e.g., adding popular salon furniture styles), and enhance user experience.
  • Send marketing communications: Share promotional content (e.g., new product launches, discount offers for salon furniture) only if you have given explicit consent. You may unsubscribe at any time (see Section 6).
  • Ensure security: Detect and prevent fraud (e.g., unauthorized order attempts), protect our Website from cyber threats, and comply with legal obligations (e.g., tax reporting).

3. Cookies and Similar Technologies

We use cookies to make our Website functional and personalized. You can manage cookie preferences through your browser settings:

  • Necessary cookies: Required for basic Website functionality (e.g., remembering your cart items). These cannot be disabled.
  • Analytics cookies: Used via tools like [e.g., Google Analytics] to track Website traffic and usage patterns. Disabling these will not affect core functionality.
  • Marketing cookies: Used to deliver targeted promotions (e.g., salon furniture deals). You can disable these in your browser or unsubscribe from marketing communications.

If you disable cookies, some features of the Website (e.g., saving your shipping address) may not work properly.

4. Third-Party Service Providers

We may share your data with trusted third parties who assist us in operating our business, but only for the purposes stated in this Policy. These third parties are contractually obligated to protect your data:

  • Payment processors: [e.g., PayPal, Stripe] – Process payment transactions; we do not store your full credit card or payment details.
  • Logistics partners: [e.g., DHL, FedEx] – Deliver your salon furniture orders; we share your shipping address and contact information to arrange delivery.
  • Analytics tools: [e.g., Google Analytics] – Analyze Website usage (Non-Personal Data or anonymized Personal Data only).
  • Customer service platforms: [e.g., Zendesk] – Manage your inquiries and support requests.

We will never sell, rent, or lease your Personal Data to third parties for their own marketing purposes without your explicit consent.

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including:

  • Encryption of data transmitted via the Website (e.g., SSL/TLS encryption for order and payment pages).
  • Restricted access to Personal Data (only authorized staff can access data for work-related purposes).
  • Regular security audits and updates to our Website and systems.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take immediate action to mitigate risks if a data breach occurs.

6. Your Privacy Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you have the following rights regarding your Personal Data:

  • Access: Request a copy of the Personal Data we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete data (e.g., a wrong shipping address).
  • Erasure: Request deletion of your Personal Data (where we no longer need it for legal or service purposes).
  • Restriction: Ask us to limit the use of your data (e.g., if you dispute its accuracy).
  • Data Portability: Request your data in a structured, machine-readable format (e.g., to transfer to another service provider).
  • Withdrawal of Consent: Opt out of marketing communications by clicking “Unsubscribe” in our emails or contacting us (see Section 9).

To exercise these rights, please submit a request via the contact details below. We will respond within [e.g., 30 days] as required by law.

7. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law:

  • Order data: Retained for [e.g., 7 years] after your order is completed (to comply with tax and legal obligations).
  • Marketing data: Retained until you withdraw your consent or unsubscribe from communications.
  • Non-Personal Data: May be retained indefinitely for analytics and Website improvement purposes.

After retention periods expire, we will securely delete or anonymize your Personal Data.

8. Children’s Privacy

Our Website is not intended for use by individuals under the age of 13 (or 16 in the EU under GDPR). We do not knowingly collect Personal Data from children. If we learn that we have collected data from a child without parental consent, we will immediately delete it.

9. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in laws, our business practices, or Website features. When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via [e.g., a pop-up on the Website, an email to subscribers] if the changes are significant. We encourage you to review this Policy regularly.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us:

  • Email: salonskinmate@gmail.com
  • Phone: +86 14792471190
  • Mailing Address: Self-assigned No. 2-3, Hougang section, Chishan Village, Lishui Town, Nanhai District, Foshan City，Guangdong Province,China

Foshan Nanhai Skinmate Technology Co., Ltd

[China/Foshan City,Guangdong Province]

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